FREQUENTLY ASKED QUESTIONS (FAQ)
Q. Do you ever restock your out of stock items!?
A. Put simply, yes, we stock items weekly. However, due to high demand most items that are restocked often sell out again within minutes. This can sometimes give the impression to customers that items aren't being restocked. So the best way to know when an item is restocked is to use the 'back in-stock notification' feature available on each of the product pages.
Q. Is there a way I can pre-order an item?
A. Unfortunately, no. We don't allow pre-ordering, because there is no way we can guarantee the item will be produced in a reasonable amount of time. In stead we ask that you use the 'back in-stock notification' feature as it helps us to know which items are the most in demand.
Q. How many items do you make and how many do you make a time?
A. We currently produce over 100 separate items. Each item is generally produced in a batch of between 5-10 at a time. Sometimes more are produced if the item is popular.
Q. How limited are 'limited edition' items?
A. Limited edition products are created in batches of 10 and limited to a total production of 30. Each unit is indivually numbered. Once a limited edition item completes its production run, it is featured on our Legacy page for posterity.
Q. I heard you made action figure accessories in all sizes but why do I only see 4.5" scale available?
A. Due to the high demand for 4.5" scale accessories the decision was made to focus solely on that scale until market forces decide otherwise.
Q. What is Triple-Fiction Productions?
A. Triple-Fiction Productions was founded in 2008 by Casey J Sullivan. It was originally an independent film company; Which later evolved into a production company for hard to find prop replicas. Recently it has evolved again to include the production of action figure accessories. See our About Us page for more information.
Q. How are the items produced?
A. Props are produced in our studio by artist Casey J Sullivan, using CAD software, 3D printers and old fashioned hand-craftsmanship. NONE of the items produced are those available for free via file sharing websites. First, each of our items has be designed from scratch in CAD software. Next the newly designed object file is uploaded to our fleet of 3D printers. After being printed aka fabricated, the parts are assembled using a chemical bonding agent which melts the PLA plastic effectively welding the pieces together permanently. Then each item is sanded, primed, sanded again and eventually painted by hand; Before the final details and decals are applied to form a finished product.
Q. How is pricing determined?
A. In a perfect world one would charge a flat rate based on the number of hours it takes to print an item. However with some items taking weeks to print, it's not affordable nor realistic to charge a flat rate. Therefore profits are made by selling at a volume. The more of something we make in a batch, the lower the price and cost of production. Furthermore, in order to remain affordable our prices are capped at $400 for the most expensive items we offer.
Q. Do you do commissions?
A. No, unfortunately we are NOT FOR HIRE. Custom projects and commissions are not something we do. We do however accept suggestions for future items; Which we will make every effort to consider and produce if the item is found to be viable, profitable and within the scope of our current line of products.
Q. Do you have a store, office or place of business where people can come and visit?
A. No, our studio is not open to the public at this time.
Q. Do you ever show your items at conventions?
A. No, we have yet to attend a convention.
Q. Are your items licensed or authorized reproductions?
A. No, all of our props are considered 'inspired' reproductions and are works of art in and of themselves. An in the case of our action figure accessories, they are intended to enhance and/or accessorize an already licensed product, namely action figures.
Q. Who does your shipping?
A. Shipping services are provided by the United States Postal Service, FedEx and UPS.
Q. Do you ship worldwide?
A. We ship to all countries with the exclusion of Russia.
Q. Do you offer discounts?
A. Yes. We offer several different discounts. Repeat customers (must have more than one transaction through our online store, does not apply to eBay transactions) automatically receive a 7.5% discount on future orders. There are also discount coupon codes, which are periodically posted on our Facebook page; A 10% discount is received when a customer enters the Facebook coupon code (this coupon is redeemable without limits). Many holidays we offer additional discounts (which are good for a limited time). As an added bonus to our loyal customers, the repeat customer discount is applied in addition to any coupon code, allowing for an even greater discount!
Q. What payment options are accepted?
A. We gladly accept Paypal. It is also our only payment option at this time.
Q. Do I have to create an account in order to make a purchase?
A. Yes, we currently require customers to create an account upon checkout. This is to help customers track their orders better.
Q. Why does it ask for your phone number during checkout?
A. Your phone number is used only to assist with shipping. Some services require a phone number when creating/processing a shipping label. Your phone number is never shared with any person, company or advertisers.
Q. Who is your shopping cart/app provider?
A. We employ the services of Ecwid an E-Commerce Platform. Their app and site are incorporated into our website and allow for safe, secure processing of transactions.
Q. Is your site safe?
A. Our website uses a Comodo SSL certificate to secure online transactions for customers. An for an additional layer of security, the Ecwid is PCI DSS certified. PCI DSS stands for Payment Card Industry Data Security Standard, and Ecwid is a PCI DSS validated Level 1 Service Provider. This is the highest international standard for secure data exchanges for online stores and payment systems.
Q. Do you ever restock your out of stock items!?
A. Put simply, yes, we stock items weekly. However, due to high demand most items that are restocked often sell out again within minutes. This can sometimes give the impression to customers that items aren't being restocked. So the best way to know when an item is restocked is to use the 'back in-stock notification' feature available on each of the product pages.
Q. Is there a way I can pre-order an item?
A. Unfortunately, no. We don't allow pre-ordering, because there is no way we can guarantee the item will be produced in a reasonable amount of time. In stead we ask that you use the 'back in-stock notification' feature as it helps us to know which items are the most in demand.
Q. How many items do you make and how many do you make a time?
A. We currently produce over 100 separate items. Each item is generally produced in a batch of between 5-10 at a time. Sometimes more are produced if the item is popular.
Q. How limited are 'limited edition' items?
A. Limited edition products are created in batches of 10 and limited to a total production of 30. Each unit is indivually numbered. Once a limited edition item completes its production run, it is featured on our Legacy page for posterity.
Q. I heard you made action figure accessories in all sizes but why do I only see 4.5" scale available?
A. Due to the high demand for 4.5" scale accessories the decision was made to focus solely on that scale until market forces decide otherwise.
Q. What is Triple-Fiction Productions?
A. Triple-Fiction Productions was founded in 2008 by Casey J Sullivan. It was originally an independent film company; Which later evolved into a production company for hard to find prop replicas. Recently it has evolved again to include the production of action figure accessories. See our About Us page for more information.
Q. How are the items produced?
A. Props are produced in our studio by artist Casey J Sullivan, using CAD software, 3D printers and old fashioned hand-craftsmanship. NONE of the items produced are those available for free via file sharing websites. First, each of our items has be designed from scratch in CAD software. Next the newly designed object file is uploaded to our fleet of 3D printers. After being printed aka fabricated, the parts are assembled using a chemical bonding agent which melts the PLA plastic effectively welding the pieces together permanently. Then each item is sanded, primed, sanded again and eventually painted by hand; Before the final details and decals are applied to form a finished product.
Q. How is pricing determined?
A. In a perfect world one would charge a flat rate based on the number of hours it takes to print an item. However with some items taking weeks to print, it's not affordable nor realistic to charge a flat rate. Therefore profits are made by selling at a volume. The more of something we make in a batch, the lower the price and cost of production. Furthermore, in order to remain affordable our prices are capped at $400 for the most expensive items we offer.
Q. Do you do commissions?
A. No, unfortunately we are NOT FOR HIRE. Custom projects and commissions are not something we do. We do however accept suggestions for future items; Which we will make every effort to consider and produce if the item is found to be viable, profitable and within the scope of our current line of products.
Q. Do you have a store, office or place of business where people can come and visit?
A. No, our studio is not open to the public at this time.
Q. Do you ever show your items at conventions?
A. No, we have yet to attend a convention.
Q. Are your items licensed or authorized reproductions?
A. No, all of our props are considered 'inspired' reproductions and are works of art in and of themselves. An in the case of our action figure accessories, they are intended to enhance and/or accessorize an already licensed product, namely action figures.
Q. Who does your shipping?
A. Shipping services are provided by the United States Postal Service, FedEx and UPS.
Q. Do you ship worldwide?
A. We ship to all countries with the exclusion of Russia.
Q. Do you offer discounts?
A. Yes. We offer several different discounts. Repeat customers (must have more than one transaction through our online store, does not apply to eBay transactions) automatically receive a 7.5% discount on future orders. There are also discount coupon codes, which are periodically posted on our Facebook page; A 10% discount is received when a customer enters the Facebook coupon code (this coupon is redeemable without limits). Many holidays we offer additional discounts (which are good for a limited time). As an added bonus to our loyal customers, the repeat customer discount is applied in addition to any coupon code, allowing for an even greater discount!
Q. What payment options are accepted?
A. We gladly accept Paypal. It is also our only payment option at this time.
Q. Do I have to create an account in order to make a purchase?
A. Yes, we currently require customers to create an account upon checkout. This is to help customers track their orders better.
Q. Why does it ask for your phone number during checkout?
A. Your phone number is used only to assist with shipping. Some services require a phone number when creating/processing a shipping label. Your phone number is never shared with any person, company or advertisers.
Q. Who is your shopping cart/app provider?
A. We employ the services of Ecwid an E-Commerce Platform. Their app and site are incorporated into our website and allow for safe, secure processing of transactions.
Q. Is your site safe?
A. Our website uses a Comodo SSL certificate to secure online transactions for customers. An for an additional layer of security, the Ecwid is PCI DSS certified. PCI DSS stands for Payment Card Industry Data Security Standard, and Ecwid is a PCI DSS validated Level 1 Service Provider. This is the highest international standard for secure data exchanges for online stores and payment systems.
Q. How long does it take you to make something?
A. The time to design, print and finish each item varies greatly depending on size and complexity. A single item can take anywhere from 5 hours to several weeks to produce. For example, a 6” scale chair takes a few hours to design, over 35 hours to print and another two days to paint and finish.
A. The time to design, print and finish each item varies greatly depending on size and complexity. A single item can take anywhere from 5 hours to several weeks to produce. For example, a 6” scale chair takes a few hours to design, over 35 hours to print and another two days to paint and finish.
Do you have questions, comments or concerns? Please contact us!
Copyright © 2008 - 2025
Triple-Fiction Productions
Triple-Fiction Productions
